For Individuals
Programmes can be taken individually or in a small group, online or offline.
The duration, intensity and amount of practical work are tailored to your goal, the participants and the chosen format.
Behavioural Styles and Effective Communication
Learn to connect with different people — without changing who you are
Recognise different behavioural styles, adapt your communication and choose the approach that helps you achieve the result you want more quickly.
The Art of Negotiation
Negotiation begins when your interests do not align
Learn to advocate for your interests, present your position confidently, influence without pressure and find solutions when each side wants something different.
Influence Without Pressure
Getting what you want does not mean applying pressure
Be persuasive, stand up for your position and influence another person’s decisions without turning the conversation into a battle or damaging the relationship.
Speak So People Hear You
The same words affect different people in different ways
Adapt the way you communicate to the person in front of you, express your ideas more persuasively and achieve results even with people you previously struggled to connect with.
Difficult People? Or Just Different?
Why does everything feel easy with some people and difficult with others?
Recognise differences in people’s behaviour, understand which approach works with each person and stop using the same communication style with everyone.
Important Conversations
Do not put off a conversation just because you do not know how to start it
Prepare for a conversation with a lot at stake, say what really needs to be said, advocate for your interests and keep emotions from steering the conversation away from its goal.
Conflict: From Emotion to Solution
You do not have to win an argument to get the result you need
Avoid unproductive confrontation, reduce tension, defend your position and shift a conflict from a battle over who is right to a search for a solution.
How to Get to Yes When Each Side Wants Something Different
Don’t give in. Don’t force it. Reach an agreement
Practical training for situations where your interests diverge: discover what truly matters to the other side, make your case effectively and find a solution that brings you closer to your own goal.
Negotiating Money
Prices, salary, terms, discounts — you can talk about money confidently
Discuss money without awkwardness, avoid accepting the first offer, make a case for your terms and know where you can compromise and where you should stand firm.